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SLA (Service Level Agreement)

We offer a unique Always On! Uptime guarantee because we have invested heavily in the equipment and systems that comprise our hosting platform.
Subject to the terms of our Always On! Uptime policy, a customer's website will be up and available at least 99.9% of the time in any given calendar month,
or the customer will receive credit towards their account according to the following schedule:

 

Availability Credit (percentage of monthly hosting charges)

95-99%

25%

90-94.9%

50%

Below 90%

100

 
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